Refund policy
🌿 Our 30-Day Promise
I want your plant to arrive happy, healthy, and ready to thrive in your space.
If it doesn’t — I’ve got you.
🌱 What’s Covered
If your plant arrives in poor condition or doesn’t stay healthy within the first 30 days, just reach out.
Send us a quick message with a photo (one close-up and one from a distance), and we’ll take a look and replace it at no cost if needed.
🌿 A Quick Note on Plant Travel
It’s completely normal for plants to show a little stress after shipping — maybe a few loose leaves or some soil shifting in the box.
But anything beyond that, I want to know about.
🌱 Helping Your Plant Settle In
A little care goes a long way after transit. Gently removing any damaged leaves or stems can help your plant redirect its energy into healthy new growth.
And if you ever need help along the way, we’re here.
❄️ Cold Weather Shipping
When temperatures drop, we take extra steps to protect your plants during transit.
Some orders may include cold-weather packaging (like insulated wrapping and heat packs), and in extreme conditions, we may delay shipping briefly to ensure safe delivery.
If your plant arrives with cold damage, you’re still fully covered under our 30-Day Promise.
🌿 Simple. Fair. Covered.
Every plant we send is backed by our commitment to take care of you.
If something isn’t right — we’ll make it right.
🌿 A Few Quick Details
Our 30-Day Promise is designed to make things right — so we offer replacements rather than refunds.
- Each plant is eligible for a one-time replacement
- Shipping and taxes for replacement orders are the customer’s responsibility
This promise is meant to support healthy plants under normal conditions. It doesn’t cover plants placed outside their recommended growing zones or damage caused by improper care, extreme weather, animals, or other external factors.
— Rachel